Support

Contact Support & Help Center

Welcome to our Support Center. Whether you are running into a technical issue, have a question about your account, or just want to share some feedback, our team is here to help you out.

Before submitting a request, feel free to check out our documentation or look at the quick help steps below.

Common Support Topics

Account Access: Problems logging in, resetting your password, or updating account details.

Technical Issues: App crashes, slow loading times, or unexpected bugs.

Billing & Subscriptions: Questions regarding invoices, payments, upgrades, or cancellations.

Integration Setup: Help connecting supported messenger, CRM, calendar, payment/top-up, and onboarding integrations.

Messenger Channel Connection: Assistance with WhatsApp Business Account setup, Instagram or Telegram channel setup where available, phone number verification, webhook configuration, and reply-only customer-service messaging setup.

Meta/WhatsApp Integration Support: Help with WhatsApp onboarding, connected accounts, reconnect/disconnect, customer-service messaging, and delivery status issues.

Data Deletion Requests: Request deletion of your account and associated data. For deletion requests, see our Data Deletion Instructions.

Feature Requests: Ideas on how we can improve our service to better fit your needs.

Policy Questions: Questions about our Privacy Policy, Terms of Service, data handling practices, privacy requests, deletion requests, or Meta/WhatsApp integration data.

How to Submit a Support Ticket

To get in touch with our team manually, please use the form below:

1. Fill out your Name and the Email Address linked to your account.
2. Select a Category from the dropdown that best describes your issue.
3. Provide a clear Subject and a detailed Description of what you need help with. (Tip: Including error codes or step-by-step actions helps us fix things faster!)
4. Click “Submit Support Request”.

Once submitted, a member of our team will review your ticket and follow up via email. We aim to respond to all inquiries within 24 to 48 hours on business days.

Submit a Support Request

Have a question or running into an issue? Fill out the details below, and our support team will get back to you as soon as possible.

Contact Information

Email: hello@flexus.team

Response Time: 24-48 hours on business days

Non-Affiliation Disclaimer

Flexus is an independent service and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., WhatsApp LLC, or Instagram, LLC. For issues related to WhatsApp Business API, Instagram Messaging, Meta Business Manager, or Instagram accounts, you may also need to contact Meta support directly.